Cutting edge chatbot technology, ideal for local government, providing 24/7 conversational customer service experience using Alexa, Facebook, Twitter, and text message.

Using artificial intelligence and machine learning to automate monotonous government back-office processes, with no back-end integration.

Transfer the dreaded daily chore of entering invoices into the accounts payable system to software robots. Simply attach an invoice to an email, include the account number and description, and click send. The bots take care of the rest and your staff have time to devote to more meaningful work. Leverage the bot’s AI abilities to analyze purchasing trends and make better purchasing decisions.

Accelerate payroll processing up to 20 times faster and eliminate data-entry errors by using software robots  which automatically access payroll-related applications such as time-keeping software, payroll software, and banking portals.

In this day and age there is no reason for job application processes to be routine and tedious. Use software robots to pull data from applications into a spreadsheet or directly into an HR Module. Additionally, use a chatbot to accept applications, answer questions about employment opportunities, pull in data from LinkedIn profiles, and schedule interviews.

Assign your records clerks to more cognitive tasking through crash report automation. Copy information from one system to another, ensuring that records management system reporting is timely and accurate. 

Instead of scanning and digitizing documents one at a time, scan and save thousands of documents in a network folder and schedule the software robot to import and index documents overnight, on weekends, or holidays, save your staff time to do more meaningful work.

Today, every community needs a robust citizen request management (CRM) in order to keep pace with citizen demands of an Amazon-style of customer service. Enhance your CRM by integrating it with an AI-enabled chatbot to provide a 24/7, automated customer service experience to your citizens which can both provide answers and act on service requests using text message, email, and even social media. 

Remove citizen payment portal friction and meet the demands of the millennial generation in your community by integrating payment processing with a chatbot. Citizens can pay using Facebook Messenger, Twitter, text message and other methods. This is online payments made easy via a simple, convenient, message-based interaction that is fast and secure. 

Create a city, county, or district digital assistant and give it a name and brand unique to your community character. The assistant will be the go-to source of information for your residents, 24/7/365. Digital assistants have a memory, can read emotion, and learn from every customer service interaction. Digital assistants are also excellent at working side-by-side with human agents, providing them with the entire history of a conversation in order to best resolve a citizen’s needs. 

Integrate chatbots with your asset management and work order system to keep citizens and employees notified of work order status using email, text, and social media. Employees can report updates to the chatbot which can then integrate with software robots to update databases for the benefit of future work order requests.